How to delete it
- In the SharpDeck app (iPhone or Android): open the Me tab, tap Delete account, confirm who you are (your password, or Google or Apple sign-in again) and confirm.
- On the web: sign in at app.sharpdeck.ai, open Account → Settings, choose Delete account and confirm.
- Can't sign in? Email us from the address on your account at hello@sharpdeck.ai and we will delete it for you.
What is deleted
Your account and everything personal attached to it: your email, name and sign-in methods, sessions, My Deck, watchlist, alerts, notifications and notification settings, push notification tokens, and any complimentary access. An active subscription is cancelled first.
What we keep
Billing records held by Stripe (invoices), for tax purposes; records that prevent a second free trial (a card fingerprint and device check); and, if you joined through a partner link, the referral record so the partner's earnings still add up. None of these are linked to your name or email in SharpDeck after deletion. Forecasts and the public record are not personal data and stay published.
Partner and administrator accounts are closed by SharpDeck support instead: email us at hello@sharpdeck.ai.